Privacy Policy
Effective Date: 10/03/2025
PDFD LTD (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website and services. If you are located in the UK or the European Economic Area (EEA), this policy includes details on how we comply with the General Data Protection Regulation (GDPR).
Information We Collect
When you use our website and services, we may collect the following types of information:
Personal Information
• Name
• Email address
• Billing information (processed securely through a third-party payment processor)
• Contact details
Uploaded Files and Content
• Any files you upload for our service (e.g., documents, images, and other media)
Usage Data & Cookies
• IP address
• Browser type
• Operating system
• Pages visited and time spent on the website
• Cookies and tracking technologies (used for website functionality and analytics)
How We Use Your Information
We use your information to:
• Provide and improve our file processing service
• Process transactions and deliver services
• Communicate with you regarding your orders and support requests
• Enhance website security and prevent fraud
• Analyse website usage for improvements
File Handling and Security
• Uploaded files are processed only for making them print-ready.
• We do not share, sell, or use your files for any purpose other than providing our service.
• Files are stored securely and automatically deleted after 1 year unless otherwise specified by you.
If you are located in the UK or the EEA, you have additional rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing
We process your personal data based on:
• Contractual necessity – To provide the service you request
• Legitimate interests – To improve our services and prevent fraud
• Legal obligations – To comply with applicable laws
• Consent – When required for marketing communications or cookies
Your GDPR Rights
You have the right to:
• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (right to be forgotten)
• Restrict processing of your data under certain circumstances
• Object to processing based on legitimate interests
• Data portability – Request a copy of your data in a structured format
• Withdraw consent for processing where consent was given
To exercise any of these rights, please contact us at hello@pdfd.co.uk
Data Transfers
If we transfer your data outside the UK or EEA, we ensure adequate protection through:
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Other legally recognised safeguards
Data Retention
We retain your personal data only as long as necessary to fulfill our service and legal obligations. Uploaded files are automatically deleted after a maximum of one year unless you request otherwise.
Data Sharing and Third Parties
We do not sell or rent your personal information. However, we may share data with:
• Service providers (e.g., payment processors, cloud storage providers)
• Legal authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
Your Rights and Choices
You have the right to:
• Access, update, or delete your personal data
• Opt-out of marketing communications
• Request the removal of stored files after service completion
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device to enhance website functionality and improve user experience.
Types of Cookies We Use
• Essential Cookies – Required for website functionality
• Analytics Cookies – Help us understand website usage (Google Analytics, etc.)
• Marketing Cookies – Used for personalised advertising (only with your consent)
Managing Cookies
You can manage your cookie preferences through your browser settings or use our cookie consent banner when visiting our website.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you are a UK/EEA resident exercising your GDPR rights, please contact us at:
PDFD LTD
hello@pdfd.co.uk
pdfd.co.uk/support